Service tickets
Keep each customer request tied to status, ownership, next action, and service history.
MARC makes medical equipment dealer operations accountable.
MARC by Array96Systems is built for teams managing service tickets, preventive maintenance, warranties, AMC/CMC contracts, inventory, sales workflows, documents, and field engineers.
Built for dealer workflow
- Daily work
- Customer requests, field assignments, visits, spares, documents.
- Control layer
- Status, ownership, coverage, next action, reporting.
- Starting focus
- Medical equipment dealers in India.
One operational record across the work that usually gets split apart.
MARC is not presented as a broad ERP. It starts with the workflows that medical equipment dealers need to control every day.
Preventive maintenance
Plan scheduled visits, track coverage, and make missed work visible before it becomes a customer problem.
Contracts and warranties
Connect AMC, CMC, and warranty coverage to the equipment and customer work they affect.
Inventory and spares
Track serial numbers, spares movement, and stock context against the service work in progress.
Documents and reporting
Keep visit notes, customer documents, and operational reporting connected to the record of work.
What MARC replaces.
The product is aimed at teams that already feel the cost of running daily operations across chats, sheets, memory, and scattered documents.
- Status buried in WhatsApp threads.
- Stock updates split across spreadsheets.
- Warranty and contract checks handled from memory.
- Service history reconstructed only after a customer asks.
Building something operationally complex?
Tell us where the workflow is breaking and what your team needs to control.
The first conversation covers
- Which workflow is breaking first
- What data and documents already exist
- Where a focused first release should stop